As you know, I had to send out an email saying that some candle orders would be delayed because of massive overload. I expected to get flamed left and right for this- After all, people are having to wait for their MANLY CANDLES, and that's not cool. You know what is cool, though?My customers. Here are a few of the responses I got:
"It’s cool man. That coffee candle is gonna be some fresh brew!
I appreciate that your doing everything Manly possible and thanks for letting me know.
You rock!"
"I have no problem waiting - I am just glad to hear that your sales took off with that national story. I hope you get some help in there so you are not working all night."
"It was very manly of you to let me know about the delay. There is no rush and I appreciate the discount coupon for my next order. These candles are for my manly brother's birthday in September so there is plenty of time. "
"Thanks Brent. I really appreciate being notified about the situation. That's a great way to do business, by keeping the customer informed. Don't worry, we won't hold it against you in any way. And congratulations on being overwhelmed!"
I could go on and on. I can't tell you how much I appreciate everyone being cool and hanging in there.
Stay manly, and happy Friday, everyone!
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2 comments:
So... I done heard by a little birdie (well, it was really your little southern wife) that you done got your tabs finally, and you have about a bajillion candles to be made. I'm very tempted to come out and give a hand because it looks like it might be fun. I'm still debating though... I was told that if I come out for anything, that I'd get put to work whether I wanted to or not. It almost sounds like a threat, ya know... ;)
Coolest customers is right! No one else's customers would offer to come and help the business, would they? ;)
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